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Cookie Policy

Cookie Policy

  1. GENERAL INFORMATION

This Cookie Policy is an integral part of the Disclaimer and Privacy Policy of the website www.heritagetravelservices.com (hereinafter referred to as the “Website”). Accessing and browsing the Website or using the services thereof implies acceptance of the terms and conditions included in the Disclaimer and the Data Protection Policy.

For the purpose of assisting with browsing the Website, the owner thereof, HTP- Unipessoal, Lda, a company duly incorporated pursuant to the laws of Portugal, with registered office at Av. Sá da Bandeira, 115 – 7º B-3000-351 Coimbra (Portugal), assigned Portuguese Tax Identification Code (CIF) 514916770 and recorded in the Companies Registry of Coimbra, with the share capital of € 25,000, with RNAVT No. 7927 (hereinafter referred to as ” HTP- Unipessoal, Lda hereby notifies you that it uses cookies or other files with similar functionality (hereinafter referred to as “Cookies”).

In any case, we hereby inform you that HTP- Unipessoal, Lda is the controller for the Cookies and the processing of the data obtained by means of proprietary and third-party cookies and that it determines the purpose, contents and use of the processing of the information collected.

  1. WHAT IS A COOKIE?

Cookies are files containing small amounts of information that are downloaded onto a user’s device when he/she visits a website. Their main purpose is to recognise the user each time he/she visits the Website and to allow improving the quality and offering better usability of the Website.

Cookies are essential to the functioning of the Internet; they cannot cause any damage to the user’s equipment/device and, when activated in your browser settings, they can assist in identifying and resolving possible operating errors on the Website.

  1. WHAT KINDS OF COOKIES ARE USED ON THIS WEBSITE?

By accessing the Website, you expressly accept the use of this type of Cookies on your devices. If you deactivate cookies, your browsing of the Website may not be optimal and some tools used by the Website may not function properly.

HTP- Unipessoal, Lda specifically uses the Cookies for the purposes set out below. If HTP- Unipessoal, Lda uses other Cookies in the future for the purpose of providing more or better services, the Web User will be notified of such fact.

HTP- Unipessoal, Lda uses the following different kinds of cookies on this Website:

Proprietary cookies:

Customisation cookies

These cookies allow Web Users to access the service with some pre-determined general features depending on a series of criteria related to the user’s device, such as language, the type of browser used to access the service, the regional setting from which the service is accessed, etc.

Name Purpose Duration
JSESSIONID

sessionid

User login maintance and access permission control Temporary cookie : Unitl the browser is closed
_stripe_mid

_strip_seid

Verification of card payment methods Persistent cookie : 1 year
intercom-lou-i0lnrjbx

intercom-session-i0lnrjbx

Chat feature in the application.
Session maintenance
Persistent cookie: 1 year
AWSALB Amazon Web Services load balancing 1 month
Csrftoken Cross site scripting protection Expires when the browser is closed
fs_uid User historical interaction feature through Fullstory. Persistent cookie. Do not expire

Third-Party Cookies

Analytical cookies by Google Analytics

On the Website, HTP- Unipessoal, Lda uses Google Analytics, a service provided by Google, Inc., a company with registered office at 1600 Amphitheatre, Mountain View (California), CA 94043, United States (hereinafter referred to as “Google”).

Google Analytics uses Cookies for the purpose of analysing how users use the Website. The information generated by the Cookie (including your IP address) will be directly transmitted to and stored by Google on its servers in the United States. Google will use this information on behalf of HTP- Unipessoal, Lda for the purpose of tracking your use of the site, gathering information about site traffic and rendering other services related to the Website’s business and the use of the Internet. Google may transfer such information to third parties when legally required to do so or when such third parties process information on behalf of Google. Google will not associate your IP address with any other data in its possession.

By using this site, you consent to your information being processed by Google in the manner and for the purposes set out above.

The following Cookies are used on the Website:

ANALYTICAL COOKIES

Name Purpose Duration
CONSENT Google analytics consent Persistent cookie : does not expire
_ga _gid Google analytics tracking Persistent cookie : 2 months
APISID Google maps cookie Persistent cookie : 10 years
SID,
SAPISID,
APISID,
SSID,
HSID,
NID,
PREF
General Google apps functionality Persistent cookie: 10 yearsfs
fs_mixpanel Mixpanel tracking Persistent cookie: does not expire

If you would like to obtain more information in this regard, please visit the following link: https://www.google.com/analytics/.

Advertising cookies

We use these cookies to improve our marketing initiatives, show tailored adverts or promotions and/or news related to the Website’s services and to refine and customise our content offering.

ADVERTISING COOKIES

Name Provider Purpose Duration
_lc_visitor_id

bislr_identifier

Autopilothq By using these Cookies, we can offer you better and more services and/or products when you access this or other websites. For such purpose, we will analyse the websites you visit and the searches you make to improve the contents and services we offer. Persistent cookie: 2 years
hubspotutk Hubspot By using these Cookies, we can offer you better and more services and/or products when you access this or other websites. For such purpose, we will analyse the websites you visit and the searches you make to improve the contents and services we offer. Persistent cookie: 10 years
  1. GUARANTEES AND OPTIONS WITH REGARDS TO COOKIES

Web Users can access their browser settings and enable or disable the use of cookies at all times. Similarly, they can delete the cookies stored after every session.

They can also activate “incognito mode”, using which the browser does not store any browsing history, website passwords, cookies or other information related to websites visited by the Web Users. Web Users can find out more about this in their browser’s “help” section.

  1. HOW CAN USERS CHANGE THE COOKIE SETTINGS?

Web Users can allow, block or delete the cookies installed on their equipment by changing the settings of their internet browser. Below we provide the links enabling them to quickly access the information required to change the browser’s cookie settings:

  1. CONFIDENTIALITY AND SECURITY IN THE PROCESSING OF THE USER’S PERSONAL DATA AND ELECTRONIC COMMUNICATION

HTP- Unipessoal, Lda undertakes to treat the Web Users’ personal data as confidential, adopting the required technical and organisational security measures to ensure the security of the personal data and prevent their alteration, loss, unauthorised processing and/or access, taking into account the state of the art, the nature of the data stored and the risks to which these are exposed pursuant to the provisions in the data protection regulations.

To the extent possible and taking into account the current state of the art, HTP- Unipessoal, Lda will ensure the confidentiality and integrity of the data and information the Web Users provide thereto in order to fulfil the aforementioned purposes.